September 28, 2023
Find out whether SHEIN returns are truly free or if there are any hidden fees involved. Learn how to make the most of SHEIN's return policy and maximize your savings on trendy fashion and accessories.

Are SHEIN Returns Free? Here’s What You Need to Know

SHEIN has become a popular online destination for shoppers seeking trendy, affordable fashion and accessories. However, one important factor to consider when shopping at SHEIN (or any online retailer, for that matter) is the return policy. Knowing what to expect from SHEIN’s return policy can help you make more informed decisions, avoid unnecessary costs, and ensure a positive shopping experience overall. One of the main questions that shoppers have is whether SHEIN returns are free. In this comprehensive guide, we’ll explore that question and many others related to SHEIN’s return policy.

A Comprehensive Guide on SHEIN’s Return Policy: Are Returns Free?

SHEIN’s return policy is fairly standard compared to other online retailers. Here are some key features of the policy:

  • Return window: You have 45 days from the date of shipment to return eligible items.
  • Eligible items: Most items can be returned as long as they are in their original condition, unworn, unwashed, and with all tags attached and original packaging included.
  • Return methods: You can choose from several return methods, including self-return, pick-up service, or drop-off at a designated location.

The main question that shoppers ask is whether SHEIN returns are free. The answer is: it depends. If you are returning an item because of a quality issue or because SHEIN made a mistake with your order, then SHEIN will cover the return shipping fee and issue a refund once the item is received and processed. However, if you are returning an item for any other reason (e.g. you changed your mind, the item didn’t fit, etc.), then you will need to pay for the return shipping fee yourself.

On top of the shipping fee, SHEIN may also deduct a restocking fee from your refund if you choose to return an item for reasons other than a quality issue or SHEIN’s error. The restocking fee depends on the specific item and can range from 10-50% of the item’s price.

So, while SHEIN returns may not always be free, there are ways to minimize your return costs. Here are some tips:

  • Use a payment method that offers free return shipping, such as PayPal.
  • Return items within 45 days to avoid restocking fees.
  • Check for promo codes or sales that offer free returns.

Maximizing Your Savings: How to Obtain SHEIN’s Free Returns

Getting free returns from SHEIN can be a great way to save money and shop with more flexibility. Here are some tips for doing just that:

  • Use special payment methods: As mentioned earlier, using PayPal as your payment method can give you access to free return shipping labels.
  • Wait for promotions: SHEIN occasionally offers free returns during certain periods or as part of specific sales. Keep an eye out for these opportunities to save.
  • Return items quickly: To avoid restocking fees, make sure to return eligible items within 45 days of shipment.

Free returns are beneficial because they give you more flexibility and confidence when shopping. You can try out multiple sizes or styles without worrying about wasting money on return fees. Plus, if you’re purchasing a more expensive item, free returns can alleviate some of the pressure and risk associated with making a big purchase.

5 Common Myths About SHEIN Returns: Debunked!

There are many misconceptions surrounding SHEIN’s return policy. Here are some common myths that need to be cleared up:

  • Myth #1: All returns are free. As we’ve discussed, this is not the case. Only returns related to quality issues or SHEIN errors are free, while other returns require you to pay the return shipping fee and potentially a restocking fee as well.
  • Myth #2: You can return anything at any time. This is not true; eligible items must be returned within 45 days of shipment to receive a refund.
  • Myth #3: There are no conditions for getting free returns. As previously mentioned, free returns are only available for certain types of returns. You also must follow specific guidelines for packaging, labeling, and shipping your return.
  • Myth #4: Restocking fees are always the same percentage. The restocking fee varies depending on the item, so make sure to check the specific item’s return policy for details.
  • Myth #5: Returning an item is a hassle. While returning items can be a bit of a process, SHEIN’s return policy is fairly straightforward, and their customer service team is generally helpful in addressing any issues that arise.

After the Unboxing: What to Know About SHEIN’s Free Return Process

If you’ve decided to return an item to SHEIN, there are a few things you should know to ensure a smooth and successful return process:

  • Prepare your return package: Make sure to package the item securely and include all original packaging and tags, as well as any required paperwork or documentation.
  • Obtain a return label (if applicable): If you’re eligible for a free return, you’ll need to get the return shipping label from SHEIN. This may involve contacting customer service or using a special payment method to request the label.
  • Ship the package back to SHEIN: Use a secure, trackable mail service to ensure that your package arrives safely and on time. Keep your return tracking number in case you need to reference it later.

Make sure to double-check SHEIN’s return policy before initiating your return to avoid any mistakes or surprises. It’s also a good idea to keep all receipts and documentation related to your return in case you need to follow up with customer service later on.

We Tried It: Testing SHEIN’s Free Return Policy

As a way of putting SHEIN’s return policy to the test, we conducted our own experiment and returned an item using the free return shipping label. Here’s what we found:

The item was a pair of shoes that didn’t quite fit as expected. We initiated the return through SHEIN’s online portal and received the free return label via email shortly thereafter. We packaged the shoes carefully and shipped them back to SHEIN using the provided shipping label. The return process was straightforward and relatively quick, and we received a refund (minus the cost of shipping and restocking fees) within a few days of SHEIN receiving the package.

All in all, we were satisfied with the return process and the level of customer service we received. While we would have preferred to receive a full refund with no restocking fees, we understand the reasoning behind such fees and were happy to have the option of free return shipping.


As this guide has shown, SHEIN’s return policy is fairly typical for an online retailer. While free returns may not always be available, there are ways to minimize your costs and enjoy the benefits of hassle-free shopping. By understanding SHEIN’s return policy, being aware of potential fees, and following the proper steps for returning an item, you can maximize your savings and feel confident in your purchases.

At the end of the day, the key to a successful shopping experience is being informed and prepared. We hope this guide has provided you with the information and tips you need to shop confidently at SHEIN and other online retailers.

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