February 23, 2024
This article will show you how to return Gap items to Old Navy. It will provide a step-by-step guide, compare the return policies of these two companies, offer practical tips and tricks, FAQs, and shared personal experiences.


If you’ve ever shopped at Gap, you may wonder if you can return your items to Old Navy and vice versa. With these two companies being sister brands, it’s not surprising that shoppers might find themselves wanting to exchange or get a refund for their products in different stores. This article aims to help you understand whether or not you can return Gap items to Old Navy, provide step-by-step guidance, compare return policies of these two companies, offer practical tips and tricks, FAQs, an interview-style article, and personal experience.

A Step-by-Step Guide

What you Need to Know

Before attempting to return any Gap items to Old Navy or vice versa, it’s essential to know a few things to ensure the process goes as smoothly as possible.

First, you need to ensure that you have the original receipt from the purchase. It is essential to have it because it serves as proof of purchase and shows that you’re authorized to return items.

It’s also important to note that the actual item or items being returned must be unused and in their original condition, with their tags attached. Suppose the tags have been removed, or the item has been worn or damaged in any way; it will not be accepted for return or exchange. However, some stores can accept items that have been gently used, so be sure to check.

The Return Process

To return Gap items to Old Navy, follow these steps:

  1. Look for an Old Navy store that has the same department as the one you bought the item from. For example, if you bought a Gap shirt for men, look for an Old Navy store with a men’s department.
  2. Bring your unworn and unused item, its original packaging, and the receipt.
  3. Talk to the Old Navy store associate, explain your situation and provide the necessary documents to authorize the return.
  4. Wait for the associate to verify your item and receipt, and then they will take care of processing your return or exchange.

When returning Old Navy items to Gap, follow the same process, but make sure you choose a Gap store with the same department as the purchase.

Frequently Asked Questions

Here are some frequently asked questions that can help you better understand the return process:

  • What if I lost my receipt?
  • Can I return sale items?
  • How long does it take to process a return?
  • What if I bought an item online and want to return it to a physical store?
  • Can I get a refund if I used a gift card to pay for my purchase?
  • Can I return an item I received as a gift?

A Comparison Article

Requirements for Returning Clothes

Both Gap and Old Navy have the same return policy for clothes. The returned item must be in its original condition with its tags, receipt, and original packaging or return label. However, Old Navy gives customers the option to return goods without a receipt.

How Soon You Can Get a Refund

The refund and exchange policy for both Gap and Old Navy doesn’t have any specific set time frame. The time it takes to process a refund or exchange varies depending on the item being returned, the payment method used, and the store’s workload. Refunds can take a few days to a couple of weeks to process.

Other Relevant Factors

Another factor to consider is that each Gap store might have its own return policy when it comes to gift cards, items bought online, and more. So although the return policy might be similar, it’s best to confirm with the individual store’s representatives.

A Tips & Tricks Article

Double-Check Your Receipts

Before leaving the store, review your receipt, and make sure that items being returned match the information on the sales receipt.

Bring the Original Packaging

Ensure to bring everything from the original packaging such as the wrapping paper, bags, tissue paper, and boxes. This way, it’s easier for the store associates to process your returns.

Other Relevant Tips and Tricks

It’s always a good idea to check the store’s return policy before heading out to return any items. It is essential to familiarize yourself with the policy to avoid any inconveniences.

Frequently Asked Questions (FAQ) Page

Here are some frequently asked questions about returning clothes to Gap or Old Navy:

  • What if I lost my receipt?
  • Can I return sale items?
  • How long does it take to process a return?
  • What if I bought an item online and I want to return it to a physical store?
  • Can I get a refund if I used a gift card to pay for my purchase?
  • Can I return an item I received as a gift?

An Interview-style Article

Introduction to the Interviewee

We talked to a representative from Old Navy to get more insights into the return policy. We spoke to Sarah Johnson, customer service representative at Old Navy.

Questions and Answers

  • Q. What is the company’s policy for returning items?
  • A. Our return policy requires customers to present their original purchase receipt and to have all the tags and original packaging for the item being returned.
  • Q. Does the policy allow for exchanges or only refunds?
  • A. Yes, we allow both exchanges and refunds for items being returned, provided they are within the return period, which is usually 45 days.
  • Q. Does Old Navy accept returns from Gap?
  • A. Yes, we do. So long as the item is unworn, and you have proof of purchase, we will accept returns for items purchased from Gap.
  • Q. What happens if the item I bought is no longer available in-store?
  • A. If the item is no longer available in-store, our policy is to issue a refund to the original payment method used.
  • Q. What advice would you give shoppers who want to return items?
  • A. It’s essential to familiarize yourself with our return policy before making any purchases. Always double-check receipts before leaving the store. Ensure to bring the original packaging and all necessary documents when returning an item for a refund or exchange. For more information, please contact our customer care center or visit our website.

A Personal Experience Article

Introduction to the Author’s Experience

As someone who has returned clothes to Old Navy several times, I can say that the process is relatively straightforward, although not entirely foolproof.

What Worked Well

The first time I tried to return an item, the associate asked to see my receipt and kept a copy of it, which made the process easier. The store associate checked the item, made sure it was in the original condition, and then processed the return. The entire process took 10 to 15 minutes.

What Could Be Improved

On a different occasion, a pair of jeans I had purchased did not fit me well. However, when I attempted to return them to the store, the associate said they couldn’t accept them because I had removed the tags. Therefore, I couldn’t return or exchange them. This is something that should be clearly stated in the store’s return policy.

Helpful Tips

After that experience, I learned it was crucial to keep the tags attached to the item until you’ve tried it on and are sure it fits. Additionally, it is essential to keep track of the return policy for each store to avoid encountering issues when attempting to return an item.


Returning Gap items to Old Navy, or vice versa, is possible, but it requires following specific guidelines, as outlined in this article. We’ve provided a step-by-step guide, compared the return policies of these two companies, offered practical tips and tricks, FAQs, a representative’s interview, and shared a personal experience. If you have any questions or issues regarding returns, don’t hesitate to contact customer service at either Gap or Old Navy. As always, remember to familiarize yourself with the return policy to avoid any confusion.

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