March 1, 2024
This article talks about everything you need to know for a successful bond refund, the common reasons bond money is not returned, ways to avoid it, and conflict resolution methods. The article also includes a checklist for securing the bond refund and a beginner's guide to understanding the bond process.


Before diving into the process, let’s discuss what bond money is and why it’s important to get it back.

A bond is an amount of money you pay at the start of your tenancy as security for any damages or outstanding bills when you move out. You must pay the bond money along with your first month’s rent. Generally, the bond amount is four weeks of rent or as per the agreement between you and your landlord. Once your tenancy agreement ends, you are entitled to get this bond money back, subject to meeting certain conditions.

The Process of Getting Bond Money Back

The process of getting your bond money back has several steps:

  1. End of the tenancy
  2. The first step is ending your tenancy. You need to provide your landlord with written notice of your intention to leave. This should clearly state the date from which you intend to vacate the property.

  3. Requesting Bond Refund
  4. After giving notice and completing the move-out process, you need to request a return of your bond money. This request should be made in writing to the landlord or property manager. Make sure to include your bank account details for the transfer, your name, and the address of the rental properties. You can even choose to do this online through a specific Bond Refund Request form, available on the Residential Tenancies Authority (RTA) website.

  5. Inspecting the Property
  6. Once you have made the request, your landlord or property manager will inspect the property. They will compare the condition of the property at the start of your tenancy with the current condition. The comparison of this will help the landlord or property manager determine any damage and subtract this from your bond refund.

  7. Disputes over Bond Money
  8. If there is a dispute over the bond money, you can apply to the RTA for assistance with resolving it. The RTA provides two free dispute resolution services, including telephone conciliation or a tenancy dispute resolution process (TDRP) hearing. Alternatively, you can take legal action against your landlord.

Helpful tips on how to make sure you get your bond money back

These useful tips can help you ensure that you receive your bond money back and save yourself time and stress in the process.

Tip 1: Preparing for the Bond Refund Process

Preparation is the key to a successful bond refund. You should review your lease agreement, including any special conditions regarding bond refunds. Ensure you have given sufficient notice period and rate as per agreement before vacating the property. Also, ensure that you have the correct account details for the refund.

Tip 2: Follow-Up

If your landlord or property manager does not respond to your request for the refund or make the refund, immediately follow up. You can send a polite reminder email or call to inquire about the status of your bond. Follow up until you receive the refund.

The Top Reasons Your Bond Money is Not Returned and How to Avoid Them


Even though you might think all conditions have been met, sometimes the landlord may withhold all or a portion of your bond. Here are the top reasons your bond money may not be returned, along with tips on how to avoid them.

Top Reasons Bond Money Is Not Returned

  1. Unpaid Bills or Rent
  2. If you owe your landlord money for unpaid rent or bills, they can deduct this from your bond money. Make sure all bills and rent are paid up to date before ending your lease.

  3. Damages to the Property
  4. If the property has been damaged beyond normal “wear and tear,” your landlord is entitled to deduct the cost of repairs from your bond. You can avoid this by avoiding damage to the property and documenting it carefully when you move in and out as outlined in your lease agreement.

  5. Breach of Your Lease Agreement
  6. If you breach any terms or conditions specified in your lease agreement, such as subleasing without permission, your landlord can withhold all or part of your bond. Make sure you review your lease agreement thoroughly in advance and adhere to all conditions.

Proactive Steps to Avoid Issues

  1. Read Lease Agreement Thoroughly
  2. Ensure you read and understand lease agreement before signing. Ensure any additional conditions related to bond refunds are clearly outlined.

  3. Document the Condition of the Property on Move-in and Move-out
  4. You must document the condition of the property with the landlord or property manager when you first move in. Ensure you document every detail, including any blemishes or damage. Also, you should take pictures and videos of the property before moving in and after moving out. This way, you can show any discrepancies between the condition of the property at the start and end of your lease.

The Bond Money Fight: How to Resolve Disputes with Your Landlord


After you have followed all the necessary steps and a refund has not been forthcoming, you may enter a dispute over your bond money. Here are some tips to help you avoid and resolve disputes with your landlord.

How to Resolve Disputes Amicably

If a dispute arises, communication is key to resolving it. You and your landlord should communicate with each other and try to negotiate a resolution. Many disputes arise because of misunderstandings; communication can clear up these misunderstandings and lead to an amicable resolution.

You may also seek assistance from the RTA’s dispute resolution service. They provide tenancy dispute resolution processes, which include telephone conciliation or a hearing where parties present their case, and an independent expert decides the matter.

Legal Options for Bond Disputes

If you cannot resolve the dispute yourself or through the RTA, legal options are available. You can file with the Queensland Civil and Administrative Tribunal (QCAT). This tribunal specializes in resolving rental and tenancy disputes. Before filing with QCAT, ensure you have all your evidence ready and gather all relevant documents to support your case.

Stressed About Bond Money? Here’s a Complete Checklist to Help You Secure Your Bond Refund


We know securing your bond refund can be stressful. Here is a comprehensive checklist to help reduce this stress and manage the various steps of the bond refund process.

Complete Checklist

  1. Preparing for Move-Out
    • Review your lease agreement to determine how much notice is required before vacating the property.
    • Schedule your move-out date and communicate it with your landlord or property manager in writing.
    • Ensure all bills and rent are paid up to date and no outstanding amounts.
    • Make arrangements for cleaning of the property or prepare to clean it yourself for the standard that was expected when you moved in.
  2. Checking Rental Property for Damage
    • Review your lease agreement to ensure you understand the condition you need to leave the property in.
    • Document the state of the property with the landlord or property manager at move-out.
    • Take pictures and videos of the condition to further support your claim in case of any disputes.
  3. Cleaning the Rental Property
    • Thoroughly clean the rental property to ensure it meets the standard that was expected when you moved in.
    • Ensure you have the carpets steam cleaned and pay attention to every detail of the cleaning process.
    • Make sure to clean the kitchen and bathroom to a high standard, too.
  4. Paying Outstanding Bills
    • Check there are no outstanding bills for utilities or services such as lawn moving, etc.
    • If there is an outstanding amount, inform your landlord and come up with a payment plan or clear the bill in full before show proof of payment.
  5. Final Inspection
    • After the final inspection with your landlord or property manager, take pictures and videos of the condition of the property for your records.
    • After the inspection, ask how long the bond refund will take and follow up as per your agreement.
    • If there are any disputes, try to resolve them with your landlord or property manager first. If you cannot, you can file a formal dispute with the RTA.

Understanding the Bond Process: A Beginner’s Guide to Getting Your Bond Money Back


Understanding the bond process is crucial to secure your bond refund. Here is a beginner’s guide to getting your bond money back.

Step-by-Step Process for Bond Refund

  1. Requesting Bond Refund
  2. The first step is to request a bond refund in writing, either by using a standard Bond Refund Request form or an official letter. Ensure that it contains all the necessary details, including bank account details.

  3. Inspecting the Property
  4. After receiving your request, the landlord or property manager will inspect the property. They will compare the state of the property at the start of your tenancy to the current status. If there is any damage or outstanding amounts, they will deduct these from your bond refund.

  5. Disputes over Bond Money
  6. If there are any disputes over your bond refund, you have several options. You can contact the RTA to help advocate or mediate in negotiations. Alternatively, you can file a formal dispute resolution application with the RTA. If this is not successful, you may file with QCAT for assistance.


We hope this guide has provided you with information on how to get your bond money back. Remember, the best way to ensure any problems are avoided for the bond refund process is to effectively communicate with your landlord or property manager and maintain a good relationship through the lease period.

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