April 22, 2024
Want to know how to cancel an order on Amazon? This article provides a comprehensive guide to help you avoid common mistakes, save time and money, and cancel orders smoothly using Amazon's portal.

How to Cancel an Order on Amazon: Step-by-Step Guide, Common Mistakes to Avoid, Tips and Tricks

Amazon is one of the largest online retail stores in the world, offering a vast range of products and services. Sometimes, however, for various reasons, you may need to cancel an order. The process might seem complicated at first, but it’s actually quite straightforward. In this article, we’ll provide you with a step-by-step guide on how to cancel an order on Amazon, as well as common mistakes to avoid, insider tips and tricks, and a video tutorial to help you through the process.

Step-by-Step Guide

Cancelling an order on Amazon is easier than you might imagine. Here are the steps you need to follow:

  1. Log in to your Amazon account.
  2. Click on the “Orders” section located on the right-hand side of the screen.
  3. Find the order that you want to cancel and click on “Cancel items”.
  4. Choose the reason why you want to cancel the order from the drop-down menu.
  5. Click on “Cancel checked items” and then “Done”.
  6. You will receive a confirmation email that the order has been cancelled.

Common Mistakes to Avoid

Some of the most common mistakes people make when cancelling an order on Amazon include:

  • Not cancelling the order in time: Amazon has a limited window in which you can cancel an order, so make sure you do it as soon as possible.
  • Not choosing the right reason: If you choose the wrong reason for cancelling, Amazon may not issue a refund or may take longer to process it.
  • Not cancelling all items: If the order contains multiple items, make sure you cancel all of them if you want to cancel the entire order.
  • Not double-checking the cancellation: Amazon will send you an email confirming the order cancellation, so check your inbox to ensure it was successful.

To avoid these mistakes, make sure you double-check the steps and choose the correct options carefully.

Tips and Tricks

Here are some tips and tricks to make the process of cancelling an order on Amazon even easier:

  • Use the Amazon app: Cancelling an order can be done easily on the app, and you can do it on the go.
  • Use 1-click cancellation: If you have enabled 1-click ordering, you can also cancel the order with just one click.
  • Reach out to customer service: If you encounter any issues or need further assistance, Amazon’s customer service is available 24/7.
  • Watch for delivery dates: If the delivery date is close or already passed, it may not be possible to cancel the order yourself. In this case, contact Amazon’s customer service and they can help you further.

Video Tutorial

Here’s a video tutorial that visually demonstrates the process of cancelling an order on Amazon:

Visual learning can provide an alternate way to understand Amazon’s portal while following these instructions.


Here are some frequently asked questions about cancelling orders on Amazon:

  • Can I cancel an order that has already been shipped? No, but you can refuse delivery when the item arrives, and it will be automatically returned.
  • How long does it take to receive a refund after an order is cancelled? The refund will be processed within a few hours, and it may take up to 5 business days to appear in your account.
  • What happens if I cancel a pre-ordered item? You will receive a full refund, and your pre-order will be cancelled automatically.
  • Can I cancel a subscription on Amazon? Yes, you can cancel a subscription on Amazon through the “Your Memberships and Subscriptions” section under your account settings.
  • Can I cancel an order on Amazon without an account? Unfortunately, no. You need to have an Amazon account to cancel orders.


Cancelling an order on Amazon may seem daunting, but it is a straightforward process once you know how. This article provided a simple step-by-step guide, along with common mistakes to avoid, insider tips and tricks, a video tutorial, and FAQs. Armed with this knowledge, you can confidently cancel orders on Amazon without any issues.

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