April 25, 2024
Canceling a Planet Fitness membership online can be a hassle, but this article provides a step-by-step guide and user experience stories to make it easier. The article also offers insights on pros and cons, a video tutorial, and alternative options for those looking for a different gym experience.


Whether you fell out of love with the gym, moved to a different location, or just decided to try out another fitness center, canceling a Planet Fitness membership can be a daunting task. With the convenience of modern technology, however, you can cancel your membership online instead of making an in-person visit to the gym. This article is designed to provide a step-by-step guide on how to cancel your Planet Fitness membership online. Additionally, we will provide insights on the pros and cons of the process to ensure you are fully informed before canceling.

Step-by-Step Guide

To get started, you first need to navigate to the Planet Fitness website and login to your account. Once you have done this, follow the steps below:

1. Click on the “My Account” button in the top right corner of the page.

2. On the left-hand side of the screen, select the “Membership” tab.

3. Under the Membership tab, select “Cancel Membership.”

4. Read through the cancellation policy (it’s a good idea to take a screenshot or print this out for future reference) and check the box indicating you have done so.

5. Select the reason for the cancellation from the dropdown menu.

6. If you have a prepaid membership, you may be eligible for a refund. Check the box if so and enter the amount you paid for the membership.

7. Provide any additional comments in the space provided.

8. Once you have reviewed all the information, click on “Cancel Membership” at the bottom right corner of the page.

9. Your cancellation will now be processed and you should receive an email confirmation shortly thereafter.

Please note that it is important to double-check all information before submitting your cancellation request. Once the process is complete, you will not be entitled to a pro-rated refund or any other type of compensation.

When following these steps, you may encounter some issues such as:

– Difficulty logging in to your account
– Difficulty navigating the website
– Technical issues with the website

If you encounter any issues, it is recommended that you contact customer support for assistance. Additionally, it may be helpful to have a screen recording or screenshots of the process to ensure all information is correct and to use as evidence if any issues arise.

Pros and Cons

There are a few advantages and disadvantages of canceling your Planet Fitness membership online that you should consider before making a final decision.

– Convenient and easy to use
– No need to visit the gym in person
– Can be done at any time

– Technical issues may arise
– May require assistance from customer service
– The cancellation process may take longer than expected

Video Tutorial

We have created a video tutorial to help you through the online cancellation process. The video is available on our YouTube channel. Click the link below to watch.

Click Here to Watch the Video Tutorial

User Experience

We conducted research to find out what others have experienced when attempting to cancel their Planet Fitness memberships online. Based on our findings, the following tips can be helpful:

– Follow the steps above carefully and double-check all information before submitting your request.
– Take a screenshot of each step for future reference.
– Contact customer support if you encounter any issues.
– Be patient as the process may take a few days to complete.

Here are some real-life stories from individuals who have successfully canceled their membership online:

– “I was skeptical about canceling my membership online, but it turned out to be very easy. I followed the steps provided and received an email confirmation a few days later.”
– “I had to contact customer service because I had trouble logging in to my account. They were very helpful and walked me through the process, and I was able to cancel my membership without any issues.”
– “The cancellation process took longer than I expected, but I eventually received confirmation that my membership had been canceled. Overall, the process was not too difficult.”


If you are canceling your Planet Fitness membership because it does not meet your needs, there are several alternative gym options you can consider. These include:

– Anytime Fitness
– Gold’s Gym
– LA Fitness
– 24 Hour Fitness
– Crunch Fitness

Each of these gyms offers similar services and amenities to Planet Fitness, so it’s worth checking them out to see if they are a better fit for you.


Cancelling a Planet Fitness membership online can be a bit of a hassle, but if you follow the steps provided in this article, the process should be relatively straightforward. Ensure that you take screenshots of everything and contact customer service if you have any issues. If you do decide to cancel, make sure you consider the alternatives noted above to find a gym that meets your needs in the future.

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