October 3, 2023
Learn six key tips to help you get money off hold on PayPal, including resolving disputes, providing evidence, timing your withdrawals, utilizing PayPal seller protection, understanding PayPal's holds policy, and contacting PayPal support.

How to Get Money off Hold on PayPal: A Comprehensive Guide

PayPal is one of the most popular online payment systems available today. However, one of the biggest frustrations for sellers is when their funds are put on hold. PayPal holds funds for various reasons, including high-risk transactions or disputes. These holds can last for up to 21 days, which can hinder your cash flow and business operations. In this article, we’ll cover six key tips to help you learn how to get money off hold on PayPal.

Understanding PayPal’s Holds Policy

PayPal’s holds policy is in place to protect both buyers and sellers. The holds are put in place for several reasons, such as high-value transactions or suspicious activities. The hold period for funds can be up to 21 days. However, other factors can affect how long the hold lasts.

To prevent account flagging, make sure to keep your account information updated, provide accurate tracking information for your transactions, and ship items promptly. By following these tips, you can reduce the chances of a hold being placed on your account.

Resolving a Dispute

If you’re a seller and have received a dispute from a buyer, it’s essential to take swift action. To resolve a dispute, make sure you communicate with the buyer promptly. Try to work out a solution to their problem. If a buyer escalates the dispute to a claim, you will need to provide evidence to PayPal that the transaction was legitimate.

Common issues that can cause fund holds include shipping delays or incomplete orders. Be proactive and take care of these issues before they escalate into a claim or dispute.

Providing Evidence

When providing evidence, include as much information as possible. You can provide tracking numbers, receipts, and communication between you and the buyer. Provide all the details that will help PayPal see that the transaction was legitimate. PayPal may also ask for additional information, so be sure to have any necessary documentation ready.

Timing Your Withdrawals

If you’re a seller who regularly receives payments, you should time your withdrawals to minimize the chances of a hold. The best time to withdraw your funds is after the buyer has received their item and confirms they’re happy with the purchase. If you withdraw funds too soon or too late, PayPal may flag the transaction and put a hold on your account.

Avoid pending transactions when you withdraw funds, and try to withdraw during normal business hours. This will help PayPal’s automated systems process your withdrawal more quickly, reducing the chances of a hold.

Utilizing PayPal Seller Protection

PayPal’s seller protection program is in place to help protect you from unauthorized transactions and claims. If you’re a seller who has received an unauthorized transaction or claim, you may be eligible for seller protection. However, this is only available for transactions that are marked as eligible.

Ensure that you ship promptly, keep accurate documentation, communicate proactively with your buyer, and follow up on any issues to take advantage of this program.

Contacting PayPal Support

If you have any issues with a fund hold, your first course of action should be to contact PayPal customer support. When you do, make sure you have all the relevant information about the transaction, including the buyer’s name, email address, and transaction ID. Having this information readily available will help speed up the resolution process.

PayPal also provides a helpful support center with detailed information on how to resolve common issues. Check the support center first to see if your issue can be resolved without contacting support.


Getting money off hold on PayPal can seem like an overwhelming process, but it doesn’t have to be. By following the tips outlined in this article, you can reduce the chances of a hold being placed on your account, resolve disputes quickly, and get your funds released promptly. Remember, timing your withdrawals, providing accurate documentation, and communicating proactively with the buyer are all essential for smooth transactions. If all else fails, PayPal customer support is always there to help you resolve any issues quickly and efficiently.

By following these six tips, you’ll be well on your way to getting your money off hold on PayPal and back into your account where it belongs.

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