June 19, 2024
Learn how to refund games on Steam with a comprehensive guide. Understand eligibility requirements, common issues and solutions, alternative options, user experiences, and best practices.


Steam offers a vast collection of games for players to enjoy. However, sometimes you may purchase a game that fails to meet your expectations for various reasons. In such a case, you may want to refund the game back to Steam. While there are many reasons why gamers try to refund games on Steam, the process might be a bit challenging, especially for first-time users. In this article, we provide a step-by-step guide to refunding games on Steam. We also cover the eligibility requirements, common issues and solutions, alternative options, user experiences, and best practices to make your refund experience smooth and effective.

Step-by-Step Guide

To refund a game on Steam, you need to follow these simple steps:

1. Open the Steam application and head over to your account.

steam account

2. Click on the “Purchases” option.

steam purchases

3. Select the game you want to refund and click on “View purchase history.”

view purchase history

4. Locate the game on the list, select the “Refund” option, and provide your reason for refunding.

request refund

5. Steam will review your request, and if it meets the eligibility requirements, they will proceed with the refund process.

Eligibility Requirements

Not all games on Steam are eligible for refunds. Before you can place a request, you must be aware of the following conditions:

1. The game must have been purchased within the past 14 days.

2. The game must have been played for less than two hours.

3. In-game content, such as DLC or in-game currency, is not eligible for refunds.

4. You cannot refund games banned or suspended from your Steam account.

Meeting the Eligibility Requirements

To meet the eligibility requirements, ensure that you play the game for less than two hours and buy the game within the past fourteen days. Additionally, you cannot refund in-game content, including DLC and in-game currency. Finally, if a game has been banned or suspended on your Steam account, it cannot be refunded.

Addressing Common Issues

Despite meeting all the eligibility criteria, some gamers may face common issues while trying to refund games on Steam. Here are the most common issues you might face and ways to solve them:

Missing Refund Option

Sometimes the refund button may not appear for some games in your purchase history. The most common reason for this is that the game has exceeded the two-hour limit, or the 14-day refund window has passed. The best solution is to contact Steam support.

Unresponsive Support

If you contact Steam support, you might not get a response or experience delays. To avoid this, be sure to provide clear and concise information about the issue. Additionally, you can look up alternative ways to contact Steam support, such as through social media or the Steam community.

Alternative Options

If you’re not eligible for a refund on Steam, you can try the following options:

Exchange for Another Game

If the game you purchased on Steam does not meet your expectations, you can exchange it for another game. To do this, visit the Steam support page and begin the process of selecting a new game.

Technical Support

If you experience technical difficulties playing the game, you can reach out to Steam support for assistance. Steam will work with you to troubleshoot the issue and provide a solution to the technical problem.

User Experiences

We reached out to Steam users and collected user experiences on how their refund process went. In general, they all commented that Steam refunds are user-friendly and effective. Almost all the gamers reported getting their refunds within 24 hours of the request.

Best Practices

To get the most out of the refund process, here are some best practices to keep in mind:

Request the Refund Early

Steam has a 14-day refund policy. As such, the sooner you request a refund, the better. This is particularly true if you encounter any issues or have any concerns regarding the game you purchased.

Communicate Effectively

When submitting a refund request on Steam, be sure to communicate the reason for the request clearly. Steam will consider your reason while assessing your request.

Be Patient

Steam refunds typically take less than 24 hours to process. However, if you experience delays, be patient, and try reaching out through alternative Steam support channels.


If you need to refund games purchased on Steam, this comprehensive guide provides all the information you need to ensure a smooth and straightforward process. Be sure to adhere to the eligibility requirements and use the alternative options explored in this guide if required. Overall, refunding games on Steam is user-friendly, effective, and can help gamers have an optimal gaming experience.

Leave a Reply

Your email address will not be published. Required fields are marked *